Moleskine Reviews

Customer care is useless. Have been promised a delivery date that came and went with no sign of promised tracking number, inquired with customer care, who then said they ‘forwarded my query to the relevant department’. Excuse me? Surely the one question that customer care can answer is where the heck my item is. Absolutely the worst experience I have ever had shopping online.

Told I would receive a tracking number 48 hours after I placed the order, its now been 12 days! Customer service can't even advise when its going to be dispatched.

You simply cannot login on a web page, whatever you do - it fails, either birth date is wrong (it is not), or capcha does not work, terrible experience! I got paper notepad (good product!), and wanted to see free template, but no! They make it impossible.

Please be aware not to order online from Moleskine if you are in the UK. All of the products are shipped from Italy and you are not allowed to return the products to their stores in UK. It is NOT mentioned anywhere on their website the shipping is overseas and their Return&Refund sounds like it’s a piece of cake to do so, which isn’t.
The amount of wasted resources for this delivery is staggering. If I knew about this I would purchase the products from the store. What a hassle and a huge disappointment. I’ve been shopping at Moleskine for years but this was the first time online experience. Never Again!

I've contacted Moleskine directly a number of times only to be brushed off. After sending my order back to their Italian warehouse they didn't even collect it from customs - resulting in it being returned to the UK, months later. I asked for a refund the same day my order arrived in November 2021... The whole process (now in March) of returning a product has been slow and painful. Mobskine aren't worth the online fishery - buy from elsewhere or avoid altogether IMO.

I like their products, but I order 6 notebooks for (cad$89 +tax) I paid $20 +tax of shipping and $29 of import fees (import fees from Moleskine's Canadian website and paid in Canadian dollars... in my opinion, not worth it all those delivery fees for a notebook

It was not even possible to place order (looking at reviews, maybe I was the lucky one). When filling in credit card details (numbers), the error message was "wrong format" - how can a number be wrong format?....I could of course have tried spelling the number instead ;)

Horrible customer service! They sent me a wrong item, not what I ordered. I have been waiting for a week now from Rachelle from CS for an answer. I paid express delivery. If they send you the wrong item and are not able to fulfil your order as requested they should be able to give you a full refund easily. Otherwise, I call this a fraud! They are wasting my time and money!

Used to like the page-a-day pocket diary, buying one each year for 18 years now. That is until this year when they cheapened it up, by putting an oversize thin plastic feeling cover on it. It looks and feels like a cheap chinese knockoff of it's former self. Will have to shop around for another quality product - since this one has gone downhill. Thank you, from Dixon, ILL

As with reviews above, extremely disappointing. Ordered a diary on Dec 15, account debited on Dec 16. Scheduled to arrive on Dec 24. It is Jan 8 now- and still no diary. Customer service of the cut and paste variety mentioned above. I would have expected a lot more from a company that had a good reputation.

I should have read the reviews, quite possibly the worst shopping experience I’ve had. Ordered a note book 14.12 for Xmas. It still has not been delivered. Emailed and Tweeted customer ‘services’. I received the same ‘cut and paste’ response as every other disgruntled customer it seems, all the right words, but no factual information as to the location of my parcel.

Ordered online, order lost, keep getting fobbed off with automated replies to my queries. Now 2 months since I placed my order.

I bought a backpack from their website, which didn't work out for me. After paying the hefty shipping to send it back, I followed all of their lengthy instructions to return, including sending them the tracking info. I followed up once the package arrived, but I have not heard anything further. I have followed up several times with no response. At this point, I have written off the $100 and wish I had seen some of these other reviews before I bought.

The most useless customer service bar none. I have a faulty pen. Their customer service say I can choose something of THE EXACT value! Anything more I can’t pay the difference and I can’t choose anything of lower value. I can’t replace the defective pen when it is in stock. So basically the warranty is absolutely useless. What a sham. This is what you call a pile of **** organisation. The reputation is worthless unless you follow through with actions. Stop buying this ****.

Great products, bad customer service.
They make overpriced but super high quality stationary type stuff.
But their customer service has left me high and dry with orders taking too long. Not sure if they’re worth it, but at least their notebooks are actually good.